Have you noticed that many of the new fast food restaurants have 2 drive-thru lanes. My first experience with one I thought “wow, really?”. I found myself frozen with confusion. My wife saved me by pointing to the left lane. Similar to choosing a restaurant or a movie, I now can blame her if the car behind me gets the food first.
My car reached the ordering sign. I am terrible at ordering fast food. Even though I drive 99% of the time, my wife will lean over me and shout the order through my window. There are just too many details my over-indulged kids care about that the make the process too complicated. Have you ever communicated the perfect order only to be replied with “sir, can you repeat that?”. AHHH.
To my surprise, I noticed all cars converge on a single “pay” window. 2 lanes should be faster than one, right? I thought it would be interesting to model the typical fast food drive-thru process comparing 1 versus 2 lanes. Before sharing the results of my simulation model, I wanted to poll what you think.